Information We Collect
a. Personal Information
We collect the following information during registration or while using our services:
- Full Name
- Email Address
- Phone Number (optional)
- Country
- Broker Name and Account ID (read-only or investor password access only)
b. Trading & Account Data
To enable our services, we collect trading-related data such as:
- Account Balance and Equity
- Trade History (open, closed, pending trades)
- Profit and Loss (PnL) Reports
- Allocation Settings and Risk Preferences
- Deposits, Withdrawals, and Fund Transfers
Technical and Usage Information
We may collect:
- IP Address
- Device Type and OS
- Browser Information
- Login timestamps and activity logs
How We Use Your Information
We use the data collected to:
Facilitate secure and accurate copy trading between master and child accounts
Display real-time account summaries and reports
Implement user-defined allocation settings
Prevent unauthorized access or abuse
Provide customer support and troubleshoot technical issues
Improve service performance and user experience
Fulfill legal and compliance obligations
Signal Providers / Master Accounts
If you are a signal provider or operate a master account:
Your trading performance (e.g., ROI, win rate) may be shared with connected users for transparency
Your identity remains confidential unless explicitly disclosed by you
You will not have access to the personal data of connected clients unless permitted or required
Data Sharing and Disclosure
We do not sell or rent your personal data. Your data may only be shared:
With your explicit consent
With trusted service providers (e.g., hosting, analytics) under strict confidentiality
When required by law or to protect legal rights
To brokers only for trade mirroring purposes (via read-only credentials)
Data Security
We implement industry-standard encryption, firewall protection, and access controls to ensure the
confidentiality of your data. Credentials are securely stored and used only for trade mirroring — we never
execute unauthorized trades or withdraw funds.
Data Retention
We retain your information only for as long as necessary to provide our services and comply
with legal obligations. Upon account closure, your data may be
archived for compliance purposes for a limited time, after which it is permanently deleted.
Your Rights
You have the right to:
Access or update your personal information
Request deletion of your account and associated data
Withdraw consent at any time (where applicable)
Request a copy of your stored information (data portability)
Opt out of non-essential communication
Third-Party Broker Integrations & Changes to This Policy
PipCloner integrates with multiple Forex brokers (e.g., FXPro, Exness, OctaFX).
While we take care to ensure secure API usage, we do not control how these brokers
handle your data. Please review their respective privacy policies separately.
We may update this Privacy Policy from time to time. When we do, we will notify you through
email or platform notifications. Continued use of our services after updates implies acceptance of the revised policy.
